Privacy Policy

1. Who We Are

Fraser Gauge Company ("Fraser Gauge," "we," "our," or "us") is a Michigan-based manufacturer and distributor of commercial vehicle brake measurement tools and related products. Our principal place of business is 1352 Harvard Road, Grosse Pointe Park, MI 48230. You can reach our privacy contact at [email protected] or by phone at (313) 882-9192.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit frasergaugehd.com (the "Site") or place an order with us.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Site.

Information You Provide

• Account registration: name, email address, company name, phone number
• Shipping and billing addresses
• Order information: products purchased, quantities, payment confirmation
• Contact form submissions: name, email, message content
• Tax exemption certificates: certificate number, expiration date, issuing state

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of visit
• Session cookies: used to maintain your login state and shopping cart
• Analytics data: page views, traffic sources, and aggregate usage patterns (via our analytics provider)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations and shipping notifications
• Create and manage your account
• Respond to your inquiries and provide customer support
• Send transactional emails (order updates, shipping notifications)
• Process tax exemption applications
• Improve our Site and product offerings through aggregate analytics
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for behavioral advertising or share it with data brokers.

4. Payment Processing

All payment transactions are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. Fraser Gauge does not store, transmit, or have access to your full credit card number, CVV, or card expiration date. When you complete a purchase, you are redirected to Stripe's secure checkout environment. Stripe's privacy policy is available at stripe.com/privacy.

5. Cookies

We use the following categories of cookies:

You can manage your cookie preferences at any time using the cookie consent banner at the bottom of the Site. You may also disable cookies in your browser settings; however, disabling strictly necessary cookies will prevent you from logging in or maintaining a shopping cart.

6. Data Sharing & Third Parties

We share your information only in the following limited circumstances:

• Stripe: Payment processing (see Section 4)
• Shipping carriers: Name and shipping address are shared with carriers (UPS, FedEx, USPS) to fulfill your order
• Email service provider: Your email address is used to send transactional notifications via our SMTP provider
• Analytics provider: Aggregate, anonymized usage data (no personally identifiable information)
• Legal compliance: We may disclose information if required by law, court order, or government authority

7. Data Retention

We retain your account information and order history for as long as your account is active or as needed to provide services. Order records are retained for a minimum of seven (7) years to comply with tax and accounting regulations. You may request deletion of your account and personal data at any time (see Section 8). Note that we may retain certain information as required by law or for legitimate business purposes (e.g., completed order records for tax compliance) even after an account deletion request.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information via your Account Profile page
• Deletion: Request deletion of your account and personal data
• Data Portability: Request an export of your data in a machine-readable format
• Opt-out of analytics: Decline analytics cookies via the cookie consent banner

To exercise your rights, you can use the Account Deletion and Export My Data options in your Account Profile, or contact us directly at [email protected]. We will respond to all verifiable requests within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us at [email protected].

10. Security

We implement industry-standard technical and organizational measures to protect your personal information, including TLS encryption for all data in transit, bcrypt password hashing, JWT-based session management with HttpOnly cookies, and role-based access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but are committed to protecting your data using current best practices.

11. Children's Privacy

Our Site is intended for business customers and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: